Terms & Conditions

Last Updated: [Month Day, Year]

Welcome to SKYY AI by SKYYNEX.

These Terms & Conditions explain the basic rules that apply when you use our website, contact us, book a consultation, purchase a service, or work with us on a project.

We have written these terms in plain language because we believe you should understand what you are agreeing to.

By using our website, submitting an inquiry, booking a consultation, purchasing a service, or engaging SKYY AI by SKYYNEX for a project, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Using Our Website

Our website is here to help you learn about SKYY AI by SKYYNEX, understand our services, contact us, book consultations, and learn about the systems and technology solutions we provide.

You agree to use the website lawfully and responsibly.

You may not:

  • Use the website for an illegal or fraudulent purpose.

  • Try to access systems, accounts, or information that you are not authorized to access.

  • Introduce viruses, malicious code, or other harmful technology.

  • Interfere with the website or its security.

  • Copy, scrape, reproduce, republish, or commercially use our website content without permission.

  • Pretend to be another person, business, or organization.

  • Use our website or services to harm, abuse, threaten, or deceive others.

If we reasonably believe that the website is being misused or these Terms are being violated, we may restrict or end access.

02. Our Services

SKYY AI by SKYYNEX provides technology, CRM, automation, system-building, and operational support for startups and growing service-based businesses.

Depending on what you purchase, our services may include:

  • CRM and pipeline setup

  • Lead management

  • Email and SMS automation

  • Multi-channel campaigns

  • Scheduling systems

  • Client onboarding

  • Workflow and task automation

  • AI-assisted automation

  • Reporting and dashboards

  • Analytics

  • Third-party integrations

  • Payment-system configuration

  • Team permissions and user roles

  • Branded portals

  • Custom systems and technology infrastructure

  • System planning and implementation

  • Troubleshooting

  • Ongoing technical support and optimization

Not every service or feature listed on our website is included in every package.

The exact services, deliverables, pricing, timelines, responsibilities, and support included in your project will be based on the applicable proposal, service agreement, statement of work, invoice, package, or other written agreement.

If there is a conflict between these general Terms and a specific written agreement for your project, the specific agreement will control where applicable.

3. Project Scope and Timelines

Before we begin a project, we may agree on things such as:

  • What we build

  • What will be delivered

  • What information or access we need from you

  • Expected timelines

  • Your responsibilities

  • Revision limits

  • Third-party requirements

  • Fees and payment terms

  • Ongoing support

If you request work outside the original scope, it may require an additional fee, a new timeline, or a separate agreement.

We will do our best to keep projects moving, but project timelines are estimates unless a written agreement specifically guarantees a particular deadline.

A project may take longer when there are delays involving:

  • Missing information

  • Delayed approvals

  • Changes to the requested work

  • Missing access credentials

  • Third-party platforms

  • Technical problems outside our reasonable control

When a significant delay affects the project, we will make reasonable efforts to communicate it.

4. Your Responsibilities as a Client

Good systems require good information and cooperation from both sides.

To help us deliver the work properly, you agree to:

  • Provide accurate and complete business information.

  • Provide the content and materials we reasonably need.

  • Provide access to required systems when necessary.

  • Maintain active subscriptions to third-party platforms required for your project unless otherwise agreed.

  • Review and approve materials, workflows, configurations, and deliverables within a reasonable timeframe.

  • Make sure the information and content you provide does not violate the law or someone else's rights.

  • Manage access for your employees, contractors, and other users.

  • Tell us about important changes to your business, systems, team, or requirements.

If we are waiting for information, access, approvals, or other items that you are responsible for providing, the project timeline may be affected.

5. Automation and AI

Some SKYY AI services may include automation, artificial intelligence, AI-assisted workflows, content generation, data processing, decision-support tools, or other technology-assisted features.

These tools are designed to help reduce repetitive work and support business processes.

However, AI and automated systems are not perfect.

An AI-generated or automated output may sometimes be incomplete, inaccurate, outdated, or inappropriate for a particular situation.

When human judgment is needed, you are responsible for reviewing and approving the output before relying on it.

SKYY AI does not promise that an automated or AI-assisted system will always operate without errors.

You are also responsible for deciding whether a particular automation or AI process is appropriate for your business, customers, industry, and legal requirements.

AI is a tool. It does not replace your responsibility to review important business decisions and customer-facing information.

6. Intellectual Property

Each party keeps ownership of the intellectual property it already owned before a project began unless we agree otherwise in writing.

This can include:

  • Business names

  • Trademarks

  • Logos

  • Brand assets

  • Client-provided content

  • Client data

  • Pre-existing software

  • Templates

  • Frameworks

  • Processes

  • Tools

  • Systems

  • Documentation

  • Proprietary materials

Once the applicable fees have been fully paid, you may use the final deliverables specifically created for your business according to the applicable agreement.

SKYY AI retains ownership of its own pre-existing materials, templates, frameworks, systems, processes, reusable components, know-how, and tools used to provide our services unless a written agreement says otherwise.

You may not copy, resell, distribute, or commercially exploit SKYY AI's proprietary materials without our written permission.

7. Payments

Fees, setup costs, recurring charges, project payments, and other costs will be shown in your applicable proposal, service agreement, invoice, order form, package, or other written agreement.

Unless we agree otherwise:

  • Payments are due according to the stated payment schedule.

  • You are responsible for third-party subscriptions required for your project.

  • Applicable taxes or transaction fees may apply.

  • Outstanding balances remain payable even if you stop using a service before the end of an applicable billing period.

If a payment becomes overdue, we may pause work or access to applicable services until the account is brought up to date.

If your individual service agreement contains different payment terms, that agreement will apply.

8. Refunds and Cancellations

We understand that plans can change.

At the same time, our services often involve reserved project time, planning, system configuration, implementation, customization, and work that begins before you see the finished system.

For that reason, payments for completed work are generally non-refundable.

Setup and Project Fees

Once work has started, setup fees, implementation fees, and payments covering completed work are generally non-refundable.

If you cancel before work begins, any refund will depend on the terms of your proposal or service agreement.

Recurring Services

Recurring services or support plans may be canceled according to the notice period stated in your applicable agreement.

Unless otherwise agreed:

  • Cancellation stops future renewals.

  • Cancellation does not automatically refund services already delivered.

  • A billing period that has already started is generally not refundable.

  • Outstanding invoices remain payable.

Custom Projects

Custom projects may have their own deposit, milestone, cancellation, or refund terms.

If your specific service agreement contains different terms, those terms will apply.

9. Third-Party Platforms and Services

Many business systems depend on technology provided by other companies.

Depending on your project, we may work with CRM platforms, email providers, SMS providers, payment processors, calendar tools, hosting providers, analytics platforms, APIs, integration tools, cloud services, or other third-party software.

We do not control those companies

Because of that, we cannot guarantee their:

  • Availability

  • Pricing

  • Features

  • Policies

  • APIs

  • Security

  • Performance

  • Continued operation

Third-party problems may include:

  • Service outages

  • Account suspensions

  • Pricing changes

  • Feature changes

  • API limitations

  • Policy changes

  • Security incidents

  • Discontinued services

You may also be required to agree to the third party's own terms and privacy policy.

If your project requires a paid third-party service, you are responsible for maintaining the required subscription unless we have agreed otherwise in writing.

10. Email, SMS, and Messaging

If we help you set up email, SMS, automated messaging, or other communication systems, you are responsible for making sure your communications comply with the laws and rules that apply to your business.

This includes responsibilities such as:

  • Obtaining appropriate consent

  • Maintaining accurate contact records

  • Honoring opt-out requests

  • Using accurate sender information

  • Following applicable email and messaging laws

  • Following third-party platform rules

SKYY AI can help with the technical setup and implementation.

However, technical setup does not make a messaging campaign automatically legal or compliant.

You remain responsible for determining whether your messaging practices are appropriate for your business and audience.

We may also send administrative messages related to inquiries, appointments, projects, billing, accounts, or support.

11. Privacy and Client Data

When our services involve customer, lead, employee, or business information, you are responsible for making sure you have the legal right to collect, use, process, and provide that information.

SKYY AI will use information provided to us as reasonably necessary to deliver the services we have agreed to provide, subject to these Terms, our Privacy Policy, and any applicable service agreement.

You are responsible for determining what information may legally be entered into or processed through the systems you use.

This is particularly important for businesses operating in regulated industries such as healthcare, home care, or other care-related services.

Configuring or implementing technology does not automatically mean that a system is HIPAA compliant or compliant with another regulatory framework.

If a specific compliance requirement applies to your business, it should be separately assessed, documented, and agreed upon where necessary.

12. We Do Not Guarantee Specific Business Results

We build systems that are intended to improve organization, communication, automation, follow-up, and operational visibility.

However, no technology provider can control every factor that affects a business.

For that reason, SKYY AI does not guarantee specific:

  • Revenue

  • Lead volume

  • Conversion rates

  • Sales results

  • Customer acquisition

  • Business growth

  • Cost savings

  • Productivity gains

  • Marketing performance

  • Financial results

Your results may depend on factors such as your market, pricing, offer, sales process, team, customer demand, advertising, competition, and overall business operations.

Our responsibility is to provide the agreed technology, systems, implementation, automation, and support.

We do not promise a particular business outcome.

13. Limitation of Liability

To the fullest extent permitted by applicable law, SKYY AI by SKYYNEX will not be responsible for indirect, incidental, special, consequential, punitive, or similar damages arising from or related to your use of our website or services.

This may include losses involving:

  • Revenue

  • Profits

  • Business opportunities

  • Data

  • Business interruption

  • Third-party platform failures

  • Service interruptions

  • Technology failures outside our reasonable control

Nothing in these Terms is intended to remove or limit liability where doing so would not be permitted by applicable law.

If your separate service agreement contains additional liability terms, those terms will apply where applicable.

14. Service Availability

We work to provide reliable services, but we cannot promise that our website, systems, integrations, or third-party platforms will

always be available without interruption.

Service interruptions may happen because of:

  • Maintenance

  • Platform updates

  • Infrastructure issues

  • Third-party outages

  • Security events

  • Internet or connectivity problems

  • Other circumstances outside our reasonable control

When practical, we will communicate known issues that affect services we directly manage.

15. Account Security

If we provide you with access to a portal, dashboard, CRM, system, or other account, you are responsible for protecting your login information.

We recommend that you:

  • Use strong passwords.

  • Give access only to people who need it.

  • Remove former employees or contractors when appropriate.

  • Avoid unnecessarily sharing login credentials.

  • Tell us promptly if you believe an account has been compromised.

We are not responsible for losses caused by credentials that are shared, compromised, or improperly managed by the client, except where applicable law provides otherwise.

16. Suspending or Ending Services

There may be situations where we need to pause or end services.

This may happen when:

  • Payments remain overdue.

  • Required information or access is repeatedly not provided.

  • Our services are being used unlawfully.

  • These Terms or another applicable agreement are violated.

  • Continuing the engagement creates a significant security, legal, or operational risk.

  • There is abusive, fraudulent, threatening, or harmful conduct.

Where reasonable, we will provide notice before suspending or ending services.

Ending a service does not remove payment obligations for work that has already been completed or amounts that are already due.

Any additional termination rights in your service agreement will also apply.

17. Changes to Our Services

Technology changes.

Business needs change.

Because of that, we may occasionally update, modify, replace, or discontinue certain services, features, processes, or package components.

If you have an active project and a change materially affects the agreed deliverables, we will communicate the change where appropriate.

Changes to a specific client project will be handled according to the applicable project agreement.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our services

  • Our business practices

  • Technology

  • Third-party platform requirements

  • Applicable legal requirements

When we make changes, we will update the version posted on this page and change the Last Updated date.

Where required by law, we may provide additional notice about material changes.

Your continued use of our website or services after updated Terms are posted may mean that you accept the updated Terms, to the extent permitted by applicable law.

19. Governing Law and Disputes

These Terms will be governed by and interpreted according to the laws of:

[State/Country/Jurisdiction]

without regard to conflict-of-law principles.

If a dispute arises from these Terms or our services, the parties will follow the dispute-resolution process contained in the applicable service agreement, if one exists.

If there is no separate dispute-resolution process, the parties will first make a reasonable effort to resolve the matter through good-faith communication before pursuing other available remedies, where appropriate.

20. Contact Us

If you have questions about these Terms & Conditions, please contact us.

SKYY AI by SKYYNEX


Intelligent Systems for Smarter Growth

Email: [your business email]


Website: [your website URL]


Phone: [your business phone number]


Business Address: [business mailing address, if applicable]

For questions about our services:

[Book a Systems Review]

Intelligent systems for smarter growth. Digital systems, CRM, automation, and technology services for home care, senior services, and growing service-based businesses.

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